Product Questions
1. What types of products does Wilson Store offer?
Wilson Store offers a wide range of golf equipment and accessories, including clubs, balls, bags, apparel, gloves, GPS devices, and more. Our product categories are designed to cater to all your golfing needs.
2. Are the products on Wilson Store authentic?
Yes, all products sold on Wilson Store are 100% authentic. We source our products directly from reputable manufacturers to ensure quality and authenticity.
3. Do you offer complete golf sets?
Yes, we offer complete golf sets that include everything you need to get started on the course. These sets are perfect for beginners and seasoned golfers alike.
Shipping and Delivery
1. What are the shipping options available?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, you will receive a tracking number to monitor your shipment.
3. Do you ship internationally?
Yes, we ship to most regions globally, with the exception of certain areas in Asia and remote locations. Please check our shipping policy for more details.
Returns and Refunds
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition. For more details, please visit our Returns & Refunds page.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the return process.
3. When will I receive my refund?
Refunds are processed once we receive and inspect the returned items. Please allow 5-7 business days for the refund to reflect in your account.
Account and Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.
2. How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password. Having an account allows you to track orders and manage your preferences.
3. Can I change my payment method after placing an order?
Once an order is placed, the payment method cannot be changed. If you need to update your payment information, please contact our customer service team for assistance.
Customer Support
1. How can I contact customer support?
You can reach our customer service team at [email protected]. We are available to assist you with any questions or concerns regarding your order.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (CST). We strive to respond to all inquiries within 24 hours.
3. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Thank you for choosing Wilson Store. We are dedicated to providing you with the best golfing experience. If you have any further questions, please don’t hesitate to contact us. Happy golfing!