Shipping Policy

Shipping Information

At Wilson Store, we are committed to delivering your golfing essentials promptly and securely. Here’s what you need to know about our shipping process:

• Order Processing Time: 1-2 business days.
• Standard Shipping: Delivered via DHL or FedEx, typically arriving within 10-15 business days after dispatch. Shipping fee: $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS, typically arriving within 15-25 business days after dispatch.

We ship globally, excluding certain remote areas and Asia. For any shipping inquiries, please contact us at [email protected].

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free returns and exchanges process within 15 days of receiving your order.

Return & Exchange Policy

To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Please note the following non-returnable items:

• Golf balls by the box or sleeve (due to hygiene reasons)
• Personalized or custom-made items
• Items marked as final sale

Return & Exchange Process

1. Contact Us: Email us at [email protected] with your order number and details of the item(s) you wish to return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
2. Package the Item: Securely pack the item(s) in their original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
3. Ship the Item: Send the package to the following address:
   Wilson Store Returns
   3694 Short Street
   Austin, US 78758
   Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is received.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, please indicate the desired replacement item in your initial email. Once your return is received and inspected, we will ship the replacement item to you. Shipping costs for the replacement item will be covered by Wilson Store.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Wilson Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Item Name: [Item Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Reason]

Please provide me with a Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]