1. User Access and Responsibilities
By accessing our website, you confirm that you are at least 18 years old or have the consent of a legal guardian. You agree to use the website for lawful purposes only and not to engage in any activity that could harm the website or its users.
2. Product and Service Description
Wilson Store offers a wide range of golfing products, including accessories, apparel, bags, balls, clubs, and more. We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to manufacturing processes.
3. Order and Payment Terms
Orders are processed within 1-2 business days. We accept payments via Visa, MasterCard, JCB, and PayPal. By placing an order, you agree to pay the total amount, including shipping fees, unless your order qualifies for free shipping (orders over $50).
4. Shipping and Delivery
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx, typically arriving within 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, typically arriving within 15-25 business days after dispatch.
We ship globally, excluding certain remote areas and Asia.
5. Returns and Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free returns and exchanges process within 15 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them.
Non-returnable items include:
- Golf balls by the box or sleeve (due to hygiene reasons)
- Personalized or custom-made items
- Items marked as final sale
For returns or exchanges, please contact us at [email protected] with your order number and details of the item(s) you wish to return or exchange.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Wilson Store and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.
8. Limitation of Liability
Wilson Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the maximum extent permitted by law.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be resolved in the courts of Austin, Texas.
10. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Wilson Store
3694 Short Street, Austin, US 78758
Email: [email protected]